MicroTransit/SEAT Connect

ADA Paratransit: Please note that you need to be pre-approved and be assigned to the ADA group to use SEAT’s ADA paratransit service. This service is designed for those individuals, who because of a disability, are unable to utilize SEAT’s fixed-route service and is available at the same time and locations of SEAT’s fixed-route service. Trips that start or end outside of the service area or fixed route service times will not be accepted. Same day requests will be honored on a space available basis, and not every request may be accepted. To guarantee your ride, please reserve at least one day in advance but no earlier than fourteen days prior to your date of travel. Cash Fares are $3.50 each way. SEAT offers a range of fare options through its Token Transit app.

HOP: This service is open to all users and serves the towns of Groton, Stonington and Waterford with a demand-response service, Monday – Friday, and Saturdays in Stonington. Please select locations with the service area; trips that start or end outside of the HOP Zone will not be accepted. Cash fares are $1.75 each way. SEAT offers a range of fare options through its Token Transit app.

New London Smart Ride:  This service begins December 6, 2021 and is open to all users and serves the City of New London with a demand response service, Monday – Saturday, between 8:00 AM and 8:00 PM.  Download the SEAT Connect app to schedule your ride!  Please select locations within the city limits of New London; trips that start or end outside of New London will not be accepted.  Use the traditional fixed route bus service for these trips.  Regular SEAT fares will be required to ride.  Cash fares are $1.75 for a one-way trip.  SEAT offers a variety of pre-paid fares through its Token Transit App.  

Use your web browser to book your ride:  https://spare-rider-seatconnect-production.vercel.app/Login

SEAT MicroTransit No Show Policy

October 1, 2022

A “no show” is defined as either not showing up at a pick-up location within the wait period or cancellation with less than two (2) hours’ notice prior to the scheduled pick-up time.

Excessive “no shows” decrease operational efficiency, increase operating costs, and negatively impact all customers who suffer a degradation of service.

As a result, SEAT has implemented the following “no show” policy effective October 1, 2022, for all its MicroTransit service, which is currently the Stonington HOP and New London Smart Ride.

• If a customer no-shows or late cancels two (2) times within a seven (7) day period, service will be suspended for seven (7) days.
• A second suspension within a six (6) month period will result in a fourteen (14) day service suspension.
• A third suspension within a six (6) month period will result in a twenty-one (21) day service suspension.
• A fourth suspension within a six (6) month period will result in a six (6) month service suspension.

A service suspension may be appealed to the Operations Manager, in writing upon notice of the suspension.  A review will be conducted, and a written decision will be rendered within five (5) business days upon receipt of the written appeal.