New London Smart Ride Service

This demand-response service uses Spare Labs’ SEAT Connect App to request or schedule rides. You may also call SEAT @ 860-934-5234 to book your ride, but for best response, use the free app or web browser (https://spare-rider-seatconnect-production.vercel.app/login)

SEAT MicroTransit No Show Policy

October 1, 2022

A “no show” is defined as either not showing up at a pick-up location within the wait period or cancellation with less than two (2) hours’ notice prior to the scheduled pick-up time.

Excessive “no shows” decrease operational efficiency, increase operating costs, and negatively impact all customers who suffer a degradation of service.

As a result, SEAT has implemented the following “no show” policy effective October 1, 2022, for all its MicroTransit service, which is currently the Stonington HOP and New London Smart Ride.

• If a customer no-shows or late cancels two (2) times within a seven (7) day period, service will be suspended for seven (7) days.
• A second suspension within a six (6) month period will result in a fourteen (14) day service suspension.
• A third suspension within a six (6) month period will result in a twenty-one (21) day service suspension.
• A fourth suspension within a six (6) month period will result in a six (6) month service suspension.

A service suspension may be appealed to the Operations Manager, in writing upon notice of the suspension.  A review will be conducted, and a written decision will be rendered within five (5) business days upon receipt of the written appeal.