SEAT Stonington HOP Service
SEAT’s HOP Service in Stonington provides transportation within the Stonington area between Pawcatuck and Mystic along the CT Route 1 corridor. The service is available weekdays between 6:30 AM and 7:45 PM. This service replaces the old Route 10 service and launched February 3, 2020. Starting April 1, 2023, fares are required to ride. We accept cash, One-Ride Passes and Token Transit. SEAT Period Passes and 10-Ride Passes are NOT accepted.
The HOP Service utilizes Spare Labs’ SEAT Connect App to request or schedule rides.
SEAT MicroTransit No Show Policy
October 1, 2022
A “no show” is defined as either not showing up at a pick-up location within the wait period or cancellation with less than two (2) hours’ notice prior to the scheduled pick-up time.
Excessive “no shows” decrease operational efficiency, increase operating costs, and negatively impact all customers who suffer a degradation of service.
As a result, SEAT has implemented the following “no show” policy effective October 1, 2022, for all its MicroTransit service, which is currently the Stonington HOP and New London Smart Ride.
- If a customer no-shows or late cancels two (2) times within a seven (7) day period, service will be suspended for seven (7) days.
- A second suspension within a six (6) month period will result in a fourteen (14) day service suspension.
- A third suspension within a six (6) month period will result in a twenty-one (21) day service suspension.
- A fourth suspension within a six (6) month period will result in a six (6) month service suspension.
A service suspension may be appealed to the Operations Manager, in writing upon notice of the suspension. A review will be conducted, and a written decision will be rendered within five (5) business days upon receipt of the written appeal.