The purpose of this policy is to ensure the safety of SEAT Drivers, staff, riders, and equipment and the continuity of service, against inappropriate behavior, damage, service interruptions, violence and unsanitary environmental hazards or conditions. This policy applies to all SEAT buses and facilities.
Any individual that engages/threatens violent, disruptive or illegal conduct or creates unsanitary conditions or represents a direct threat to the health or safety of others may be temporarily denied service in accordance with this policy.
Activities or conditions include but are not limited to:
If it has been determined that the behavior of a rider warrants the denial or suspension of service, the duration of the suspension shall be determined by SEAT based upon the nature and severity of the infraction and SEAT reserves the right to require riders to provide assurances that the violating behavior will not be repeated during transport before restoring service.
All violent and/or illegal conduct that occurs during transport shall be reported to local law enforcement.
Questions about this policy/procedure and how the suspension of service may be appealed, should be directed to SEAT’s Operations Manager or General Manager. You can inquire regarding the above via our Contact Us page.