ADA Policy for Violent & Disruptive Behavior

Southeast Area Transit District > About SEAT > Policies & Documents > ADA Policy for Violent & Disruptive Behavior

ADA Policy for Violent & Disruptive Behavior

The purpose of this policy is to ensure the safety of SEAT Drivers, staff, riders, and equipment and the continuity of service, against inappropriate behavior, damage, service interruptions, violence and unsanitary environmental hazards or conditions. This policy applies to all SEAT buses and facilities.

Any individual that engages/threatens violent, disruptive or illegal conduct or creates unsanitary conditions or represents a direct threat to the health or safety of others may be temporarily denied service in accordance with this policy.

Activities or conditions include but are not limited to:

  1. Any physical contact, intimidation and/or harassment toward a SEAT driver, staff or another rider
  2. Talking too loudly or yelling
  3. Eating or drinking on a SEAT bus, unless such action is required under SEAT’s ADA reasonable accommodation provisions
  4. Attempting to distract driver’s attention
  5. Playing loud music
  6. Smoking or vaping
  7. Discarding litter on the bus or in a SEAT facility
  8. Inconsiderate cell phone usage or use of cell phone speaker
  9. Not wearing pants, shirt and shoes.
  10. Attempts to threaten or intimidate a SEAT, driver, staff or another rider
  11. The use of profanity whether directed at other riders, staff or in general use in conversation
  12. Attempting to board with large carriages, carts or an excessive number of bags which require more than one boarding of the vehicle, unless such action is required under SEAT’s ADA reasonable accommodation provisions
  13. Attempting to board with bags or other packages which are leaking or draining or otherwise unsanitary
  14. Attempting to board the bus with visible signs of any insect infestation (Bed bugs, fleas, etc.) or other unsanitary condition.
  15. Participation in illegal or other activity, including but not limited:
    a. Use or sale of illegal substances
    b. Possession of or drinking from an open container of alcohol
    c. Possession of weapons, explosive or hazardous materials
    d. Gambling
  16. Damaging or destroying transit vehicles, facilities/properties or the personal property of another passenger or transit driver
  17. Throwing objects out of windows
  18. Creating unsanitary conditions which expose riders and transit personnel to health risk such as bodily fluids, feces, open wounds, trash
  19. Panhandling on SEAT Vehicles and SEAT Facilities
  20. Failure to follow the lawful direction of the transit personnel or other authorities

If it has been determined that the behavior of a rider warrants the denial or suspension of service, the duration of the suspension shall be determined by SEAT based upon the nature and severity of the infraction and SEAT reserves the right to require riders to provide assurances that the violating behavior will not be repeated during transport before restoring service.

All violent and/or illegal conduct that occurs during transport shall be reported to local law enforcement.


Questions about this policy/procedure and how the suspension of service may be appealed, should be directed to SEAT’s Operations Manager or General Manager. You can inquire regarding the above via our Contact Us page.